Return & Replacement Policy

At Prince Watch House, we take great care to ensure that your watch is securely packed and reaches you in perfect condition.

Damaged or Defective Products

Returns or replacements will be accepted only if the product is found to be damaged upon delivery.

To be eligible for a return or replacement:

• You must record a continuous, unpaused unboxing video from the moment the package is received and before it is opened.

• The video must clearly show the original package, shipping label, and the condition of the package before opening.

• The damage to the product must be clearly visible in the unboxing video.

• The unboxing video must be provided as proof when contacting us regarding the damaged product.

Unboxing videos that have been paused, edited, or have gaps during the opening of the package may not be accepted as valid proof for a damage-related claim.

How to Report a Damaged Product

If your product arrives damaged, please contact us as soon as possible with:

1. Your order number

2. A description of the damage

3. The complete, unedited and unpaused unboxing video

We will review the claim and, where applicable, arrange a replacement or other appropriate resolution.

One-Off / Exceptional Cases

If you have an issue that is not covered by the above policy, please contact us at princewatchhouse1968@gmail.com. We will review such cases individually and do our best to assist you.

Email: princewatchhouse1968@gmail.com

Please note: A return or replacement is not automatically guaranteed for every claim and is subject to verification of the issue and compliance with the above requirements.